What locations do you ship to?
Please click here to see a list of location which we currently ship to. We hope to add more locations very soon, so please sign up to our newsletter here to be the first to hear about future expansion.
How will my parcel be delivered, and when will my order be shipped out?
We offer delivery options through a range of couriers, depending on your delivery location. To view the full options for your location, please click here. We take 1-2 business days to pack and ship your order.
How do I track the status of my order?
Once your order has been shipped, we will send a shipping confirmation email to let you know. This will include a tracking link for your parcel, so you can follow its progress from us to you.
Can I make any changes to my order now it has been placed?
Once your order has been placed, it is not possible to amend/add any items included in the order or change the recipient details or delivery address. However it may be possible to cancel the order, if you email our customer service team within one hour of making the purchase at firstname.lastname@example.org.
What payment options do you offer?
We accept Visa, Mastercard, Discover, and American Express credit and debit cards from over 50 countries, as well as Paypal.
Do you offer discounts or Black Friday deals?
Yes, we offer discounts during sale periods and one-off promotions. Please sign up to our newsletter to be the first to know.
Can I use promo codes with the purchase of already discounted items or sale items?
Promo codes and offers cannot be combined with already discounted items or Sale items.
Refunds & Returns
How do I make a return?
We are happy to offer a refund on any unsuitable items within 14 days (excluding sale items). To view detailed instructions for your location, please click here. Once your return has been received and processed, you’ll be sent a confirmation email to let you know. Please note that we do not offer an exchange service.
How long does my return and refund take?
We’ll give you a full refund by the same method you used to pay within 3-5 days after your returned item(s) is received at our warehouse. Returns take a maximum of 14 days to reach our warehouse and be processed for a refund. Once this has been done, you’ll receive a return confirmation email to let you know. If you haven’t received confirmation after 14 days, please contact customer service here with your proof of return and a list of the items returned.
How do I get replacement returns note/label?
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
Can I return an item that was purchased during sale?
Sale items are final and are non-exchangeable and non-refundable
How do I unlock my account?
If you have forgotten your password or have been locked out of your account, you can request a reset link here. If you need any further assistance, our customer service team will be happy to help.
How do I know which size to order?
You can find our full size guide online here which includes a size conversion chart, measurements per size and information on how to compare your measurements. If you are unsure, remember we always offer returns so you are welcome to try more than one size, and return those which aren’t the best fit.
Work with iki_
How do I apply for a job with iki_?
We are always happy to hear when someone wants to work for us! If you’d like to find out more on current vacancies, please email your CV and portfolio to email@example.com. Alternatively, you can keep up to date on our LinkedIn profile here.
How do I establish a collaboration with iki_ as an influencer?
It’s always great to hear from people who are inspired by the pieces we create. If you would like more information about who we are and what we value please contact our press department here.